I will apologise up front that I can't help you with your exact issue, but Moates support is fantastic, so don't lose faith just yet. I don't know what you are referring to as ford stuff having minimal support, as I have always found everyone very helpful, especially here. Being the weekend, it might be a bit quiet on here too.
Good luck, hopefully someone can get you sorted quickly. If not on here, then Moates certainly will.
oh yeah, moates is great. Ive already called them a few times for other issues.
I think the tunerview is made by hrtuning and just sold thru moates. So i don't expect moates to solve the issue, but ill give them a shot.
HRtuning's ford support for the tunerview is very minimal. I read one place that it was just "experimental" and they have all but stopped supporting it. If I had known that i would have done something else.
But yeah, I want it to work since I have it, and there is already a big ole hole im my dash for it